The technology help desk is available to assist students regarding their classes.  The help desk can be contacted by emailing them at techsupport@fcu.edu. 

The tech support team will have an easier time in assisting students if the student is aware of the technology requirements and if they meet those requirements.  If you need assistance in updating your system, contact tech support and they can direct you towards what you need and where you can get it.

 

Tech Notes

This information is listed to help students who are having difficulty connecting with the Learning Space environment. 

Connection Speed

Broadband internet access is highly recommended.  Dial-up speed is just not fast enough to handle streaming video.  Dial-up is also plagued with many other issues such as being knocked off-line during an in-coming call or interference from static or other electromagnetic forces causing a disconnect.  Using dial-up will not give a full class experience, since you will only hear the audio portion.

Document Reading

All of our documents for on-line are in Adobe PDF format.  You must have Adobe Reader installed on your system.  This is a free program which already comes installed on most computer systems.  If you do not have this, go to www.adobe.com and download/install the free Adobe Reader.